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Contact: get in touch about our Pix payment guide
Want to correct a fact, suggest a topic or ask about what is published? Use the channels below. Before writing, it helps to read what we can and cannot solve, so the answer reaches you faster.
Contact channels
| Subject | How to reach us |
|---|---|
| Questions about the content | Email: [email protected] |
| Corrections and outdated information | Email: [email protected], with the page address and the passage in question |
| Topic suggestions | Email: [email protected] |
| Privacy and personal data | Email: [email protected], with the subject "Privacy" |
| Partnerships and advertising | Email: [email protected], with the subject "Partnerships" |
We answer in order of arrival. Messages with the page address and a clear description are usually solved faster. We write mainly in Portuguese and English.
What we can help with
- Typos, outdated data or confusing explanations
- Clarifying how Pix payment works, based on public sources
- Suggestions for new guides and comparisons
- Questions about how we use your data, under the privacy policy
What we cannot help with
This site is informational. That means we cannot:
- Locate, block or reverse a Pix sent by mistake or because of a scam
- Access, check or change bank accounts
- Solve deposit, withdrawal, bonus or sign-up problems on third-party platforms
- Give financial, legal or tax advice
Had a problem with a Pix payment?
Follow this path, in order:
- Keep the receipt, which carries the unique transaction code (E2E)
- Tell your bank at once, through the official channel in its app, and ask it to open the MED (Special Refund Mechanism) if you suspect fraud
- File a police report if it was a scam
- If there is no solution, file a complaint with the Central Bank of Brazil or with Procon, the consumer protection agency
Never send passwords or codes by email, message or phone, to us or to anyone who says they speak for the bank.
Problem with a gaming platform?
Speak first to the platform's own support, keeping screenshots and receipts. Check on the official SPA list whether the operator is authorized to act in Brazil. For questions about responsible gambling and specialized help, see the official guidance linked on the license page. The picture changed on 25 September 2026, when Provisional Measure No. 1,394 banned operating, offering, intermediating and advertising fixed-odds bets in Brazil, including by companies based abroad that serve people in the country. According to Agência Senado, existing authorizations end 30 days after publication and Congress has 120 days to vote on the measure, so the rules can still change. This page is informational and is not legal advice.
Scams in the name of this site
We never ask for money, passwords, Pix keys or confirmation codes. If someone uses the name of this site to do so, do not reply, and tell your bank. Our only channels are the ones on this page.
Informational content, intended for adults aged 18 and over. Play responsibly.
Frequently asked questions
How long do you take to reply?
We answer in order of arrival. There is no fixed deadline, and messages about content corrections usually get priority.
Can you recover a Pix sent to the wrong person?
No. The payer cannot cancel a confirmed Pix. The path is to ask the recipient for a refund and talk to the bank, which can open the MED in fraud cases.
Can I send you my Pix key?
Please do not. We never ask for keys, passwords or codes.
